shǒu​wèn​fú​wù​zé​rèn​zhì

first-contact responsibility system

首问服务责任制 首問服務責任制 shǒu​wèn​fú​wù​zé​rèn​zhì
first-contact responsibility system
a policy where the first staff member contacted by a customer or citizen is responsible for handling their inquiry or ensuring it is directed to the correct department

Cross-References

Has abbreviation