shǒu​wèn​fú​wù​zé​rèn​zhì

first-contact responsibility system

Senses

首问服务责任制/ 首問服務責任制 shǒu​wèn​fú​wù​zé​rèn​zhì first-contact responsibility system

a policy where the first staff member contacted by a customer or citizen is responsible for handling their inquiry or ensuring it is directed to the correct department

References

abbreviation 首问制/首問制 首问服务责任制/首問服務責任制