shǒu​wèn​fù​zé​zhì

first-contact responsibility system

Senses

首问负责制/ 首問負責制 shǒu​wèn​fù​zé​zhì first-contact responsibility system

administrative policy where the first person contacted is responsible for providing assistance or directing the inquiry to the correct department until it is resolved

References

abbreviation 首问制/首問制 首问负责制/首問負責制