首问服务责任制
shǒu​wèn​fú​wù​zé​rèn​zhì

first-contact responsibility system

  1. 首 shǒu adjective
    first
    (bound form) first; highest; earliest
  2. 问 問 wèn verb
    to ask
    to ask; to inquire; to request an answer from someone
  3. 服务 服務 fú​wù noun
    service
    The action of helping or doing work for someone; a particular facility or assistance provided.
  4. 责任制 責任制 zé​rèn​zhì
    responsibility system
    a management system where specific roles and duties are clearly assigned to individuals or groups; system of job responsibility