首问责任制
shǒu​wèn​zé​rèn​zhì

first-contact responsibility system

  1. 首 shǒu adjective
    first
    (bound form) first; highest; earliest
  2. 问 問 wèn verb
    to hold responsible
    to hold responsible; to bring to justice; to blame or question a person's conduct
  3. 责任制 責任制 zé​rèn​zhì
    responsibility system
    a management system where specific roles and duties are clearly assigned to individuals or groups; system of job responsibility