shǒu​wèn​zé​rèn​zhì

first-contact responsibility system

Senses

首问责任制/ 首問責任制 shǒu​wèn​zé​rèn​zhì first-contact responsibility system

administrative accountability system where the first person contacted is responsible for providing assistance or directing the inquiry to the correct department until it is resolved

References

abbreviation 首问制/首問制 首问责任制/首問責任制